Careers

Fact #1  We are 100% self funded
Fact #2  We are exploding

If you have rock star chops, the mentality of a shokunin & can think like a system hacker -
check out our open positions. Contact us.

If you feel these words best describe you but you don’t see a position that fits -
we will create one. Talk to us.

Accountant – Corporate Accounts

Finance:  Accountant - Corporate Accounts
  • Bombay

Responsiblites

  • Payment voucher preparation
  • Bank Reconciliation Statement
  • Credit voucher including foreign remittances
  • Daily Cash position
  • Update filing of all payment vouchers, receipts, sales invoice and maintaining up-to-date files for all accounts correspondence
  • Preparation of Final Accounts (Profit & Loss Account and Balance Sheet)

Requirements

  • Good Knowledge of corporate taxes: Service Tax, Income Tax – Corporate and Staff, Professional Tax, Tax Deducted at Source, Filing of Returns for above
  • Staff Tax queries
  • Demonstrates strong attention to detail and accuracy
  • Excellent time management skills
  • Proficiency in TALLY
  • Ability to work under pressure
  • Ad-hoc jobs required by senior management

Accountant – TRAMS

Finance:  Accountant - TRAMS
  • Bombay
  • Houston

WTMC is looking for an experienced TRAMS Professional on the immediate basis. This is a great opportunity for someone who thrives in a dynamic and fast-paced environment. You will work closely with key stakeholders.

Responsiblites

  • Reconciliation of all accounting reports
  • Willing to work in night shifts/rotational shifts
  • Track and reconcile commissions
  • Automate commission check reconciliation processes
  • Perform multi-location General Ledger accounting
  • Commission tracking
  • Ticket logs, ARC report. IAR reconciliation
  • Client history and statements
  • Vendor history and statements

Requirements

  • Good knowledge of travel industry
  • Good operative knowledge of Excel tools like VLOOKUP, Macros etc.
  • Knowledge of SABRE. (Airlines Reservations Systems & consulting services for Airlines.) For accounting purpose
  • Ability to work as part of a geographically dispersed team

Corporate Sales Agent

Sales Fulfillment:  Corporate Sales Agent
  • Bombay

Responsiblites

  • Deliver prompt &consistently high quality customer service to all stakeholders.
  • Booking corporate travel in accordance with corporate policy to meet client objectives.
  • Ability to process refunds/exchanges/cancellations & customer service queries.
  • Design complex itineraries & have a deep knowledge of international ticketing & pricing.
  • Familiarize yourself with new technology platforms used for corporate travel.

Requirements

  • Strong communication skills both verbal & written are a must.
  • 5-7 years’ experience with a global TMC or in Corporate Travel.
  • Proficiency within Sabre.
  • Experience with working in cross functional work teams across the globe.
  • Ability to work well under pressure.
  • Microsoft Office experience (Outlook, Word)
  • College or University degree preferred

Corporate Travel Agent ll

Sales Fulfillment:  Mid Level Corporate Travel Agent
  • Bombay
  • London
  • New York

Responsiblites

  • Managing the travel reservations of our clients from their initial request to completion
  • Providing best in class customer service that exceeds client’s expectations
  • Coordinating international travel reservations
  • Reservations for Air/Hotel & Ground Transportation

Requirements

  • Minimum 5 years' experience in International Corporate Travel
  • Proficiency within Sabre
  • Ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Reputation for working in a team environment
  • Demonstrated knowledge of the best practices within the travel industry
  • Strong communication skills both verbally and writing
  • Microsoft Office experience (Outlook, Word)

Executive Assistant

Operations:  Executive Assistant
  • New York

The Executive Assistant position is an integral member of the executive team and provides expert level secretarial and administrative support skills to the CEO and the lead team. Assignments involve work that is confidential and complex in nature, and involves the handling of information of strategic importance. This role requires the use of discretion, judgment, diplomacy, and the ability to manage multiple tasks simultaneously. Strong project management, prioritization, organizational and interpersonal skills are a must. The Executive Assistant supports wider executive team needs as time permits and handle matters of a routine nature to conserve time & resources.

Responsiblites

  • Manage all Board-related events, including planning and coordinating meetings, travel, accommodation, presentations, agendas, invitations and other event details as needed.
  • Coordinate the executive Team’s calendars, including scheduling meetings, preparing agendas, taking notes, securing meeting spaces and organizing catering as needed.
  • Provide support to senior management for business travel trips, events, follow-up letters, record-keeping, etc.
  • Coordinate all domestic and international travel for executive team members; provide team members with detailed itineraries.
  • Maintain personal finances & work with bankers & 3rd parties for all financial information.
  • Maintain the organizational filing system and database to a high standard
  • Prepare expense reports as soon as practicable after completed travel for all executive team members.
  • Deliver prompt, friendly and consistently high quality customer service, internally and externally.
  • Heavy Travel will be involved with this position to offices & locations worldwide to assist with company & personal projects.
  • Conduct market research as and when required for business development efforts.
  • Familiarize yourself with all the new technology platforms used in-house.
  • Other duties as assigned.

Requirements

  • 5+ yrs. travel industry experience or management role.
  • Organizational Skills. Anticipate, improvise, and adapt for optimal resolutions. Consistently manage workloads effectively, use resources efficiently, and orchestrate multiple activities at once to accomplish a goal. Ensure that all follow up responsibilities are completed timely and with minimal supervision.
  • Communication Skills. Ability to write clearly and succinctly. Can communicate effectively with senior executives and other audiences. Presents articulately and persuasively to individuals or groups.
  • Judgment. Exercise judgment in and raising matters as appropriate to the attention of the President and CEO. Interact comfortably with senior executives and craft approaches likely to be appropriate and positive.
  • Leadership. Adapt leadership style to meet the needs of a team. Inspire and empower team to commit to a change or challenge; has passion for the work, the organization and people.

Preferred

  • College / University degree preferred
  • 5+ years’ experience in travel industry
  • Experience managing cross functional work teams

Graphic Designer

Design:  Jr. Graphic Designer
  • Bombay

Design or die.

WTMC, a global travel management company with plans to redefine corporate travel, is looking for a talented Graphics Design Interns to help us spread the word through visual communication.

If you are modern,
If you believe in grids,
If you believe great typography
Is the baseline for good design,
If you understand design is way of thinking,

Then come create beautiful and meaningful work with us.

We are design-centric, we are disruptive.

Reports to the Design Team Lead.

Responsiblites

  • Assists with graphic production and other tasks as needed
  • Assist in the creation of print/digital collateral and presentations based on established templates and/or brand guidelines
  • Updates existing web sites, collateral and presentations with new content and data
  • Researches and selects appropriate stock photography; retouches photos as needed
  • Assist in the creation and modification animations, illustrations, photos & icons to support content
  • Prepares charts, infographics, animations and other assets for use in report and presentations on the web and in print
  • Prepares and packages files for print vendors

Requirements

  • Extremely high proficiency in Adobe Creative Suite: Illustrator, Photoshop, InDesign and Acrobat
  • Extremely high proficiency in MS Office: Word, Excel (including graphs and charts), and PowerPoint.
  • Strong attention to detail and accuracy
  • Ability to be flexible within deadline-drive due dates
  • Ability to work collaboratively in a team environment
  • Ability to work within established brand guidelines
  • Has the initiative to work and learn independently and proactively contribute to team goals
  • Passion for clean Swiss grid based design
  • Passion for typography
  • Understanding of color systems
  • Excellent time management skills
  • Must have excellent communications skills in English

Infrastructure Engineer lll – AWS

Infrastructure:  Senior AWS Engineer
  • Bombay

Responsiblites

  • Implementing and managing continuous delivery systems and methodologies on AWS
  • Implementing automated security controls, governance processes, and compliance validation processes within AWS environment
  • Defining and deploying monitoring, metrics, and logging strategies across applications, systems and services within AWS
  • Implementing systems that are highly available, scalable, and self-healing on the AWS platform Designing, managing, and maintaining tools to automate operational processes, backups, ensuring AWS service offerings provide highly available services
  • Assist with IT service transformation and migration planning and execution projects
  • Managing AWS integration and production service environment for a rapidly growing service model

Requirements

  • 4+ years of experience in Amazon Web Services
  • 4+ years of experience in Linux/Apache administration
  • 4+ years of experience providing Windows Server 2008/2012/IIS server administration
  • Previous hands-on experience with complex enterprise solutions and business applications
  • Experience providing managed services in PaaS and/or SaaS Public Cloud environment
  • Certifications in Linux Admin or Microsoft Server Admin
  • Experience with firewalls and networking
  • Experience configuring use of service monitoring tools to manage service environment
  • Experience in virtualization of servers
  • Proficient in AWS Best Practices and use of Configuration
  • Strong technical competence and aptitude
  • Quick thinker, experienced in unconventional problem solving
  • Comfortable initiating change; consciously managing and shaping change
  • Ability to balance and consider multiple issues and perspectives while focusing on the overall vision
  • Excellent written and verbal communication skills
  • Exceptional planning and organizational skills
  • Ability to work as part of a geographically dispersed team

Preferred

  • Experience in Travel is preferred

Manager of Product Development, Hotel Content and Payments

TMC Services:  Manager of Product Development, Hotel Content and Payments
  • Houston
  • New York
  • San Francisco

As the Manager of Product Development, Hotel Content Payments you will contribute to developing the company’s hotel and payment products by defining core product and platform requirements, creating innovative solutions and managing the execution of the product roadmap.

As a Product Manager you will define the product strategy, understand the market and competitive landscape and work with customers and internal stakeholders, including Technology, Supplier Relations & Revenue Management, Service Delivery and Operations, Client Sales, Marketing and others. Your goal is to respond to customer and market input and invent new features and experiences that enable W Travel to provide the most competitive hotel and payment solutions in the marketplace.

Hotel Content refers to Bookable Inventory (Availability, Rates etc.) and Non Bookable Content (rich content, images and other description/digital assets; user generated content etc.). You will be determining the latest technology and products in the market and assess how it could positively impact W Travel’s business. You will be responsible for tactical or strategic roadmap projects as assigned to you. You will also provide subject matter expertise on how the latest technology and products in the market could positively impact W Travel's business. You will be a domain expert in your product area and will act as an advisor to internal teams and senior management on transport content. You will have a direct impact on how we service our customers.

This role is critical to W Travel's future growth and we’re looking for outstanding and seasoned candidates.

Responsiblites

  • Shape hotel content and payments product strategy
  • Develop a deep understanding of the competitive landscape and customer needs
  • Define the product roadmap and user stories in collaboration with Business stakeholders
  • Collaborate with internal engineering resources and key technology vendors on product delivery
  • Ensure product releases are on time and budget and meet internal and external customer needs
  • Communicate with management, senior executives and stakeholders on product direction, strategy and upcoming projects
  • Advise internal teams on decisions and questions related hotel content and payments
  • Responsible for both tactical and strategic product roadmap items as assigned to you
  • Create and maintain product and process documentation on an ongoing basis
  • Work effectively with cross functional teams
  • Technology vendor relationship and issue resolution management

Requirements

  • 5+ years experience in Product Management with a solid track record of successful product delivery
  • 3+ years of detailed knowledge of Hotel Content, Distribution, Revenue Management, Payment systems, workflows and processes
  • Good understanding of technology and product development lifecycle, including experience with agile software development and prioritizing backlogs for engineers
  • Proven ability to work effectively in a complex, diverse, global and changing environment
  • Excellent written and verbal communication skills
  • Ability to navigate the organization, collaborate effectively with multiple stakeholders and overcome project barriers
  • Technical and Business acumen is a must
  • Familiarity with current travel distribution technologies and how these are evolving
  • Understanding of the technical architecture of complex, scalable systems
  • Familiarity with travel management
  • Degree in Business, Mathematics, Computer Science or Engineering desirable

Preferred

  • MBA is preferred
  • Hotel operations or corporate experience is a plus
  • GDS experience is a plus
  • Non-GDS API experienced and knowledge a plus
  • Travel e-Commerce experience and knowledge a plus (OLTA or OBT experience)
  • Revenue Management experience is a plus

Performance Coach

TMC Services:  Performance Coach
  • Houston
  • New York
  • San Francisco

This position is responsible for increasing individual travel counselor’s performance by providing coaching and feedback. The successful candidate will be able to ensure the effective coaching and support.

Responsiblites

  • Coaching TC's with development needs based on metrics or peer-to-peer feedback
  • Coaching individuals or teams of TCs when requested to support them in providing exceptional customer service, sound analytical, & verbal/written skills
  • Coaching TCs to have the ability Comply with all legal industry standard requirements
  • Achieve metrics and scorecard goals
  • Deal effectively with conflict
  • Prioritize effectively and implement personal organizational systems – all coaches
  • Coaching / actioning on ADMS invoicing/financial queries (in collaboration with Performance & Training Coaches)
  • Training TCs on exceptional telephone service techniques & all other requirements to perform their roles in an exemplary manner
  • Monitoring calls using a targeted approach
  • Responding to training & coaching requests from TCs to support them in understanding and performing their roles
  • Deal effectively with conflict
  • Recognize Travel Consultants who achieve CSAT Top 1 Box responses via Achievers

Requirements

  • At least 5 years of experience in Corporate Travel, Airlines or related industry with 2 years in management / supervision
  • Excellent understanding of the travel industry and corporate reservation process
  • Ability to lead, coach and drive team performance in a customer centric environment
  • Creative and proactive approach to problem solving, conflict management and implement effective solutions
  • Ability to continually challenge and exceed expectations
  • Coaching and motivational skills with strong team building capabilities
  • Excellent verbal/written communication skills
  • Good organizational and time management skill

Preferred

  • Knowledge of GDS system in Galileo, Amadeus, Sabre or Abacus is a plus

Presentation Designer ll

Design:  Mid Level Presentation Designer
  • Bombay

WTMC, a global travel management company with plans to redefine corporate travel, is looking for a talented presentation designer. This is great opportunity for someone who thrives in a dynamic and fast-paced environment. You will work closely between key stakeholders and other designers to create client facing presentations and reports.

Responsiblites

  • Creates new print/PDF materials and presentations based on established templates and/or brand guidelines
  • Updates existing materials and presentations with new content and data
  • Builds compelling charts and infographics
  • Researches and selects appropriate stock photography; retouches photos as needed
  • Designs and modifies icons to support content and infographics
  • Prepares and packages files for print vendors
  • Prepares presentation and notes files for use in meetings and webcasts
  • Prepares charts, infographics, and other assets for use in report and presentation on the web and in print
  • Assists with graphic production and other tasks as needed
  • Assists other designers and graphic productions artists as needed
  • Works within established brand guidelines

Requirements

  • Demonstrates a software proficiency in Adobe Creative Suite, MS Word, MS Excel (including graphs and charts), MS PowerPoint and Keynote.
  • Requires experience with PC platform
  • Demonstrates strong attention to detail and accuracy
  • Demonstrates the ability to be flexible within deadline-drive due dates; ability to work within established brand guidelines
  • Demonstrates the ability to work collaboratively in a team environment; demonstrates the initiative to work and learn independently and proactively contribute to department goals
  • Passion for clean Swiss grid based design
  • Demonstrates strong attention to detail and accuracy
  • Excellent time management skills
  • Experience with Tableau
  • Experience with WordPress

Quality Control Agent

Quality Control:  Quality Control Agent
  • Bombay
  • London
  • New York

Responsiblites

  • Managing the quality control & booking reservations of our clients from their initial request to completion
  • Coordinating international travel reservations
  • Reservations for Air/Hotel & Ground Transportation

Requirements

  • Minimum 5 years’ in Corporate Travel
  • Proficiency within Sabre/Abacus
  • Air Ticketing Experience
  • Must know Exchanges/Refunds/Re-Issues
  • Must know how to read Airline/Hotel contracts
  • Ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Reputation for working in a team environment
  • Demonstrated knowledge of the best practices within the travel industry
  • Strong communication skills both verbally and writing
  • Microsoft Office experience (Outlook, Word)

Technology Manager – Online Booking Tool

TMC Services:  Technology Manager - Online Booking Tool
  • Bombay
  • Houston
  • London
  • New York

As the functional and technical lead of WTMC’s Online Booking Tool efforts, the Technology Manager of OBT is charged with the development and sustainability of WTMC’s OBT program.

In alignment with the goals, processes and values established and by the CEO and senior management team, he or she creates, materializes, and executes WTMC’s online strategy. Specifically, the manager will coordinate the efficient and optimal delivery of OBT products and services to all of WTMC’s clients through the entire engagement lifecycle from requirement gathering, specification, implementation, support/maintenance as well as offboarding.

As the steward of WTMC’s online program, the OBT lead ensures program success through rigorous project management, proactive client engagement, education and leadership of staff, and lastly foresight and vision across the entire OBT horizon.
This position reports to: VP of Technical Operations

Responsiblites

  • Oversee all client OBT implementations
  • Manage resources and scheduling for upcoming OBT projects
  • Gather client business requirements and design a solution that meets the needs of the client within the boundaries time and budget
  • Provide business acumen and strive to understand the business problem, in order to best configure the system exceeding client expectations
  • Oversee the configuration of a customer’s specific environment as well as knowledge transfer to staff and management team
  • Establishes and ensures completion of project milestones, client documentation, and client transitions to their production environment – guaranteeing technical success
  • Assist customers with the development of a project plan for each assigned project based on established methodology
  • Manage and monitor projects against the customer’s project plans
  • Coordinate and schedule activities between various internal and external departments to meet the project milestones and timeline
  • Understand and provide thought leadership on the current OBT landscape as well as the upcoming horizon
  • Lead client and internal training - design and conduct sessions both remote and on-site
  • Communicate "best practice" recommendations based on prior experiences
  • Effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues
  • Liaison with client team members and OBT vendors to provide solutions and technical support
  • Support client’s testing cycles
  • Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments

Requirements

  • Deep knowledge of global TMC practices in reference to online booking tools.
  • Deep knowledge of travel technology platforms.
  • Experience with and knowledge of alternate distribution strategies.
  • Expert knowledge and experience with multiple online booking tools – deep experience Concur Travel is a must.
  • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities.
  • Ability to quickly recognize trends in the travel industry and deliver new opportunities accordingly.
  • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics.
  • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results.
  • An ability to lead by example and foster a success-oriented culture.
  • Demonstrated ability to prioritize.
  • Good organizational and planning skills.
  • Good client’s relationship & contact.
  • Experience in client facing role.
  • Excellent written and verbal communication.
  • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization.
  • Strong data and analytical skills.
  • Willingness and ability to travel as needed.
  • Highly motivated and able to work independently.
  • Ability to work with a geographically diverse team.

TMC – Customer Services

TMC Services:  TMC - Customer Services
  • Bombay

This is a full-time position that is available immediately. It is an excellent opportunity for someone who is highly motivated, focused on customer delight & championing our value proposition.

Responsiblites

  • Engineer customer delight – both pre-and post-trip.
  • Utilize the latest booking tools and platforms to create customer itineraries.
  • Book corporate travel in accordance with corporate policy to meet client objectives.
  • Provide prompt & consistently high standards of customer service.

Requirements

  • 2–5 years’ experience within corporate travel / customer service.
  • Excellent communication skills - both verbal & written.
  • Passion for solving customer needs and customer servicing.
  • Ability to work well under pressure & laterally.
  • Familiarity with Microsoft Office (Outlook, Word, Excel)

Preferred

  • College or University degree.
  • Ability to work in rotational shifts.
  • Familiarity with a GDS (Sabre) and understanding booking/reservations process.

TMC Operations Analyst

TMC Services:  TMC Operations Analyst
  • Bombay

As an integral member of the TMC Operations Support team spanning functional departments - technology, automation, account management and sales fulfillment; the individual ensures the success of client acquisition and retention, the maintenance of excellence in service quality, the maximization of profitability, and lastly the optimization of efficiencies and resource utilization.

Responsiblites

  • Providing support services customer service teams globally.
  • Identifies information system enhancements that will improve business and support future business needs.
  • Global Hotel Desk Management - Providing operational support for hotel confirmations, prepayments & other internal queries.
  • Corporate Sales Fulfilment Support - Verification of global invoices & credit card statements, and assisting finance & data reporting team requirements.
  • Acts as a liaison between customer service/quality control teams & suppliers for quality assurance.
  • Engineer customer delight both pre-and-post trip for our internal and external customers.
  • Analyse, evaluate and implement best practices for company growth.
  • Global Profiles – Provide support on managing client profiles globally and work closely with technology teams on gathering requirements.
  • Supplier Database – Manage global fares &‘W’ private fares.

Requirements

  • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization.
  • Bachelor’s OR 3-year degree.
  • 2-3 years’ experience (corporate travel experience preferred)
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Attention to detail.
  • Ability to understand and anticipate customer needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities.
  • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics.
  • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results.
  • Strong data and analytical skills.
  • Willingness and ability to travel as needed.
  • Ability to work with a geographically diverse team.

Trainer

Learning and Development:  Trainer
  • Bombay

Responsiblites

  • Content Management and design for in house training. Facilitate Process Training and Refresher modules
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
  • Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
  • Basic knowledge of Graphic design
  • Travel industry background / experience (preferred)
  • Willingness to work in rotational shifts

Requirements

  • Communication
  • Creativity
  • Decision making
  • Empathy
  • Feedback
  • Goal setting
  • Positive thinking
  • Problem solving
  • Self-confidence
  • Time management

UX/UI Designer lll

Design:  Senior UX/UI Designer
  • Houston
  • New York

Responsiblites

  • A talented designer to work closely with product managers, engineers, and other designers to create best in class data tools including products that leverage big data
  • Seamless experience is the key to making something usable vs. not and we want a designer that feels passionate about the UX space and can create beautiful experiences to help our users understand data
  • Collaboration is key to our success, which means the lines between disciplines becomes blurred, and the impact of design is huge
  • We encourage a sense of autonomy and expect designers to be able to think critically and act as product leaders. That means being able to see between the lines, give and take feedback well, and actively research concepts that may drive a new way of thinking
  • The ideal candidate has an eye for UX, but can move effortlessly between user experience design and visual design
  • The experiences you create will have a major impact on the entire organization and how customers interact with big data

Requirements

  • A Designer with 6+ years of experience in the digital space
  • Ability to mentor/lead other designers if needed
  • You have conceived and iterated product features based on data, analytics, and strategy
  • Experience building products with multidisciplinary teams
  • Capable of balancing user and business needs
  • Experience in creating UI specs and wireframes, and ability to articulate needs, issues and solutions to a diverse audience
  • Deep product experience demonstrated through a portfolio of multiple case studies (examples of data visualization projects/products a plus)
  • You are collaborative and aim to solve the problems through design while keeping sight of getting the best visual experience
  • Understand you are part of a team. Give and be ready to receive constructive design feedback with fellow teammates
  • HTML and CSS knowledge, current on latest responsive design techniques a plus
  • You have experience designing native mobile applications (iOS, Android)
  • Bring UI and UX best practices. Be an advocate for quality, beautiful lasting designs. Strive for excellence
  • You have excellent oral and written communication skills. You are able to verbally and visually tell stories and keep people engaged
  • You are looking to bring and educate others on design thinking within a larger corporation and understand that not everyone understands the importance of it
  • All Divisions
  • Design
  • Finance
  • Infrastructure
  • Learning and Development
  • Operations
  • Quality Control
  • Sales Fulfillment
  • TMC Services
  • All Locations
  • Bombay
  • Houston
  • London
  • New York
  • San Francisco